A. Exchanges, Returns and Refunds
All of your purchases from Hoskit Commercial Kitchens are covered by the Australian Consumer Law. As such you have certain rights with respect to warranties and guarantees. Hoskit will ensure it abides by the Australian Consumer Law.
(i) Returns for Exchange
If you’re not happy with your purchase because you have not chosen the right product, we are happy to offer a store credit or exchange. This is what we refer to as an Exchange. If you decide to apply for an exchange or store credit, the following conditions apply:
a. Returns must be received by Hoskit within 21 days of the customer receiving the product(s).
b. The product(s) should be in its original condition and packaging undamaged.
c. Freight cost to RETURN the product to Hoskit is covered by the customer. You are responsible for any lost returned parcels so please send it back to us via a traceable method like registered post or traceable courier.
(ii) Returns for Faulty Products
Under the Australian Consumer Law as a supplier we are responsible to ensure that the products we sell are fit for purpose and free from faults. If you receive a product that was faulty from the manufacturer, please follow these instructions:
a. If a product is faulty, it should be returned to us within 21 days of you receiving the item.
b. Please contact firstname.lastname@example.org or call us at 1800 467 548 to arrange a return for the product. We pay for shipping back to us.
PLEASE REMEMBER TO CHECK THE PACKED DIMENSIONS!
Ensure your large item will fit into your premises:
1. Will the item(s) go around corners?
2. Will the item(s) fit through the doors to its final position?
3. If you plan on taking the item(s) up stairs, please make sure you have checked all clearances and especially the item's weight.
Delivery does not include the removal of old units or packaging materials.
Standard Deliveries are made to the outside of your premises.
Standard Delivery is to the ground floor and kerbside or loading bay only and does not include negotiating lifts or stairs. Assistance may be required with unloading.
Premium Delivery upgrade is available with options to bring your equipment inside. Please call our sales team for more information and prices.
As soon as you receive your goods, please inspect for any damages.
Our deliveries are insured by couriers, failure to check goods and document any damage with the driver may result in a claim for damage being rejected. Let us know within 24 hours if there is any transit damage.
A restocking fee or redelivery fee may apply
Due to the high delivery costs for large items, we may charge a redelivery fee if no-one is available on site to accept delivery. A restocking fee will apply if the delivery fails due to any of the above points or if the goods are returned and are not faulty.
DO NOT DISPOSE OF THE PACKAGING!
In case of a return request, our suppliers will not accept any items back if they are unboxed or if there is no box. Please check the items within 24 hours of delivery to ensure no damages have occured and in case they need to be returned, they must be unopened and unused, in all original packaging.
ADDITIONAL INFORMATION AND FAQ'S:
HOW LONG WILL IT TAKE FOR DELIVERY?
Deliveries take place Monday - Friday during normal business hours, excluding public holidays.
2-3 business days for metro Melbourne, Sydney, Brisbane and Adelaide
3-5 business days for Perth, Tasmania, Gold Coast, Wollongong and Newcastle.
5-7 days for all other regions